Important Update
Storypod Rewards is ending, effective immediately. All earned points will need to be redeemed by October 31.
Frequently Asked Questions
I want the summary! How does it all work?
As of September 11, 2025, the Storypod Rewards program has been discontinued. We apologize for any inconvenience.
All earned points can still be accessed and redeemed by October 31, 2025. After that point, all unused points will expire. Please contact our helpful support team for questions. We’re happy to help!
Where can I go to see all of my perks?
On this page you're on! Just make sure your'e logged in to your Shop account (log in here) and you'll see your Loyalty points, redemption history, VIP Tier status, and buttons to redeem your points for freebies.
As of September 11, 2025, the Storypod Rewards program has been discontinued. We apologize for any inconvenience.
All earned points can still be accessed and redeemed by October 31, 2025. After that point, all unused points will expire. Please contact our helpful support team for questions. We’re happy to help!
Do points expire?
As of September 11, 2025, the Storypod Rewards program has been discontinued. We apologize for any inconvenience.
All earned points can still be accessed and redeemed by October 31, 2025. After that point, all unused points will expire. Please contact our helpful support team for questions. We’re happy to help!
How do I redeem my points?
Redeeming your points for a Reward is easy! In the "How to Use Your Points" section on the Rewards page, click "Redeem my points" and log in to your Shop account, if you are not already logged in. Choose your Freebie based on the redeemable points you have available. Add your Freebie item to your cart and apply the coupon code at checkout. Please note: You may still incur other charges like tax and shipping.
As of September 11, 2025, the Storypod Rewards program has been discontinued. We apologize for any inconvenience.
All earned points can still be accessed and redeemed by October 31, 2025. After that point, all unused points will expire. Please contact our helpful support team for questions. We’re happy to help!
Can I combine discounts and freebies?
Discounts and freebie rewards cannot be combined. Other exclusions may apply.
Does the Freebie count towards Free Shipping?
The Freebie reward in your cart does not count towards the Free Shipping threshold.
Can I transfer my points?
Yes, points can be transferred to the main Storypod device owner's account! If you gave your Storypod items as a gift, or used a different email address accidentally, simply contact our friendly Customer Support team here to ask about transferring Reward points to your preferred account. VIP status is tied to one email address, and cannot be transferred between accounts.
As of September 11, 2025, the Storypod Rewards program has been discontinued. We apologize for any inconvenience.
All earned points can still be accessed and redeemed by October 31, 2025. After that point, all unused points will expire. Please contact our helpful support team for questions. We’re happy to help!
Why does my Mobile App login not work on the Shop account?
The Storypod Shop account login is separate from your Storypod Mobile App account (for now!), however both account logins may use the same email address.
Why did my Free Reward Item apply a discount across several items instead of giving me one free item?
The way our system applies the Free Item Reward is by applying the discount for the total value of the Freebie amount across the item(s) in the chosen Reward category. If multiple items in one category are added to the cart, the value of the one Free Item Reward will be applied across all items of the same category.
I have a question that's not answered here, can you help me?
Yes! Our amazing Customer Support team will be happy to help you - contact them here.